Return & Refund Policy

Last updated: August 28, 2026

At Avalon, we want you to be happy with your purchase. If something isn't right, we're here to help.

1. Right to Cancel Your Order

If you are a consumer residing in the European Union or European Economic Area, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period by contacting us at:

Email: contact@avalonclo.com

Please include your order number and the name used to place the order.

Your statutory consumer rights are not affected by anything in this policy.

2. Return Eligibility

After informing us that you wish to return or withdraw from your purchase, you must return the item within the applicable legal timeframe or the return timeframe communicated to you by Avalon.

Unless the product is faulty, damaged, or incorrect, returned items should:

• Be in their original condition
• Not be worn, washed, damaged, or altered
• Include all original tags, packaging, and accessories where applicable
• Be handled only to the extent necessary to inspect and try the product as you would in a physical store

We reserve the right to reduce the amount of a refund where permitted by applicable law if the value of a product has been diminished due to handling beyond what is necessary to inspect the item.

3. Non-Returnable Items

Certain products may be exempt from the right of withdrawal or may not be eligible for return where permitted by applicable law. This may include:

• Personalised or custom-made items
• Sealed items that are unsuitable for return for health or hygiene reasons once unsealed
• Other products specifically exempt from the statutory right of withdrawal under applicable law

If an item is non-returnable, this will be clearly communicated where required.

4. Return Shipping Costs

Unless an item is faulty, damaged, or incorrectly supplied, customers are responsible for the direct cost of returning the item to Avalon.

We strongly recommend using a tracked shipping service and keeping proof of postage. Avalon is not responsible for returned items that are lost or damaged during transit before they are received by us.

5. Refunds

Once we receive your returned item, or receive evidence that it has been sent back where applicable, we will process your refund in accordance with applicable law.

Where required by law, refunds for valid withdrawals may include the price paid for the returned product and the cost of standard delivery. Additional costs resulting from your choice of a more expensive delivery method than our standard delivery option may not be refunded.

Refunds will generally be issued using the same payment method used for the original purchase, unless otherwise agreed.

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at contact@avalonclo.com and include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Please do not return a faulty item before contacting us unless we instruct you to do so.

Where a product is confirmed to be faulty, damaged, or incorrectly supplied, you may be entitled to a repair, replacement, price reduction, or refund in accordance with applicable consumer protection law.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or product, please return your eligible item in accordance with this policy and place a new order.

8. International Returns

Avalon ships internationally, and eligible customers may request a return in accordance with this Return & Refund Policy.

For international returns, customers are responsible for the cost of return shipping and any applicable customs duties, taxes, or other charges associated with returning an item, unless the item is confirmed to be faulty, damaged, or incorrectly supplied, or applicable law requires otherwise.

We strongly recommend using a tracked and, where appropriate, insured shipping service for international returns.

Please contact us at contact@avalonclo.com before returning an international order so that we can provide the appropriate return instructions.

9. How to Start a Return

To start a return, please contact us at:

Email: contact@avalonclo.com

Please include your order number, the name used to place the order, and the reason for your return.

We will provide you with the appropriate return instructions. Please do not send your item back before receiving those instructions.

Return Address:
Gelvonų gatvė 17
07139 Vilnius
Lithuania

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Avalon
Email: contact@avalonclo.com
Business Address:
Gelvonų gatvė 17
07139 Vilnius
Lithuania