Shipping Policy

Last updated: August 28, 2026

At Avalon, we aim to process and deliver orders as efficiently as possible.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on product availability, order volume, product launches, sales, and other operational factors.

Any processing timeframe communicated on our website is separate from the shipping and delivery timeframe.

Pre-Orders

If you purchase a pre-order item, your order will require additional time for production before it can be shipped.

The estimated production timeframe for a pre-order will be communicated on the relevant product page or at checkout where applicable. This production time is in addition to the shipping and delivery time.

For example, if a pre-order requires 2–4 weeks for production and the selected shipping method takes an estimated 3–7 business days, the order may take approximately 2–4 weeks for production plus the applicable shipping time.

If your order contains both pre-order and in-stock items, we may hold the entire order until the pre-order item is ready to ship, unless otherwise stated.

Pre-order production and dispatch dates are estimates unless a specific date is expressly guaranteed. Production may take longer due to circumstances such as supplier delays, manufacturing issues, unusually high order volumes, or other operational factors.

If we expect a significant delay beyond the communicated production timeframe, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destinations

Avalon may ship to selected destinations internationally.

The shipping destinations currently available for an order will be shown during checkout.

We reserve the right to update our available shipping destinations where necessary.

3. Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Shipping costs may depend on:

• Your delivery destination;

• The shipping method selected;

• The size or weight of your order;

• Any applicable promotions or free-shipping offers.

4. Estimated Delivery Times

Delivery times vary depending on the destination and selected shipping method.

Any delivery times shown on our website or during checkout are estimates unless a specific delivery date is expressly guaranteed.

For pre-order items, the estimated production timeframe must be added to the estimated shipping and delivery timeframe.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Customs procedures;

• Public holidays;

• Weather conditions;

• High shipping volumes;

• Incorrect or incomplete delivery information.

Nothing in this policy affects any mandatory rights you may have under applicable law relating to delivery.

5. Tracking

Where tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update.

6. International Orders and Customs

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Avalon does not control customs authorities and cannot guarantee customs processing times or whether additional charges will apply.

If an international order is refused or returned because customs charges are not paid, any return or additional charges may be deducted from a refund where permitted by applicable law.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error, contact us as soon as possible at contact@avalonclo.com.

We will try to assist where possible, but we cannot guarantee changes once an order has been processed or dispatched.

8. Lost, Delayed, or Missing Orders

If you experience a significant delivery delay or believe your order has been lost, please contact us at:

contact@avalonclo.com

Please include your order number and relevant information.

We will investigate the issue and work toward an appropriate resolution in accordance with applicable law and the circumstances of the delivery.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product and, where possible, the packaging.

Please retain the damaged item and packaging until we have had an opportunity to review the issue, unless doing so is impractical or unsafe.

10. Contact Us

Avalon
Email: contact@avalonclo.com
Address: Gelvonų gatvė 17, 07139 Vilnius, Lithuania